When will my items be shipped?
New products are expected to complete production by the end of February 2025. You can choose to have everything shipped together at that time, or we can ship items currently in stock now and send the rest when they’re ready.
Last updated: November 18, 2024 16:37
How will shipping charges be calculated?
Once your package is ready, we’ll send you a personalized shipping quote based on your order and location.
Last updated: November 18, 2024 16:37
I backed All-In. How do I redeem my $100 credit?
Your $100 credit is already applied in your cart. You can use it for add-ons, to cover shipping costs, or request a refund by emailing us at
Last updated: November 18, 2024 16:37
How do stretch goal pre-orders work?
Stretch goals are available for pre-order just like other items. If enough pre-orders are placed to meet production requirements, we’ll begin manufacturing. If the goal isn’t met, you won’t be charged.
Last updated: November 18, 2024 16:37
I’ve updated my address since the campaign. How do I update it in the pledge manager?
You can update your address anytime in the pledge manager. If you run into any issues, contact us at [email protected], and we’ll update it for you.
Last updated: November 18, 2024 16:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.